We're here to help. If you have any questions about your order, sizing, shipping, or our products, feel free to send us a DM on Instagram. Our team will get back to you as soon as possible.

We deliver your order within 1–3 business days, ensuring a fast, secure, and reliable shipping experience.

At STRIV, customer satisfaction is important to us. Please review our refund and return terms carefully.

When can I request a refund?

Customers may request a refund within 14 days of receiving their order, provided that:

• The item is unused, unworn, and unwashed
• The item is returned in its original condition with tags and packaging intact

Refund Processing Time

• Once the returned item is received and inspected, approved refunds will be processed within 7–14 business days
• Refunds are issued to the original payment method only
• Processing time may vary depending on the bank or payment provider

Non-Refundable Cases

Refund requests will not be accepted in the following cases:

• Items that have been used, worn, or damaged by the customer
• Customized or made-to-order products
• Items purchased during sales or promotions (unless defective)
• Requests made after the 14-day return window
  

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with clear photos, and we will resolve the issue accordingly.

Shipping Fees

• Shipping fees are non-refundable
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect